Delivery Areas

  • Hong Kong and Macau only


Delivery Methods

Home Delivery:

  • The products will be delivered by S.F. Express to the address stated on your Order Confirmation email. The shipping details of your order will be shown on the Shipment Confirmation email.
  • If we cannot contact you for delivery after two attempts, the related order will be automatically canceled and your payment will be refunded (excluding shipping charge) to your original payment account.


In-store Pickup:


  • You can select one of the below CATALOG retail stores to collect your order. You will need to pick up your order within 14 days after the parcel arrived our store.
  1. Cityplaza CATALOG Store: Shop 404-405, 4/F., Cityplaza 1, 18 Taikoo Shing Road, Island East
  2. Festival Walk CATALOG Store:Shop L1-02, Festival Walk, Kowloon Tong
  3. PopCorn CATALOG Store:Shop F49, 1/F., PopCorn, 9 Tong Yin Street, Tseung Kwan O
  4. Tai Po Mega Mall CATALOG Store:Shop 279, Level 2, Tai Po Mega Mall, Zone B, Tai Po
  5. Yuen Long Plaza CATALOG Store: Shop 35-36, G/F, Yuen Long Plaza, Castle Peak Road, Yuen Long, New Territories
  6. Kwun Tong APM CATALOG Store: Shop Nos. L1-12, Level 1, APM Millennium City 5, 418 Kwun Tong Road, Kowloon
  7. Ma On Shan MOSTown CATALOG Store: Shop 3226, Level 3, MOSTown, Ma On Shan. New Territories
  8. Olympian City 2 CATALOG Store: Shop UG33, Upper Ground Floor, Olympian City 2, Kowloon


Pick up at S.F. Pickup Points:


  • You can also pick up your order at S.F. Stores. Please select "Standard Delivery" during check out and fill in the address of the pickup point you prefer. Please refer to below links for respective addresses.


Delivery Timeline

Home Delivery and S.F. Pickup Points:

  • Commercial and industrial areas: 3 – 5 working days
  • Outlying islands: at least 5 working days
  • No delivery service on Saturdays, Sundays and public holiday

In-store Pickup:

  • Order will generally be delivered within 3 – 5 working days
  • No delivery service on Sundays and public holidays


Delivery Charge

  • Home Delivery and S.F. Pickup Points:
    We provide free delivery service if you purchase HK$500 net or above.
    - Delivery charge for orders cannot fulfill the above purchase amounts is HK$50.
  • In-store Pickup:
    We provide free delivery service if you purchase HK$300 net or above.
    - Delivery charge for orders cannot fulfill the above purchase amounts is HK$50.
    - Customer needs to pick up the item(s) in store within 14 days after the system sent out "Pickup in store e-mail", otherwise the item(s) will be automatically returned to the warehouse. Please note that additional shipping fee of HK$50 will be charged. The amount will be deducted from the total refund amount of the returned order.
  • However, we may have shipping charge promotions from time to time. Keep updated on Promotions to get the latest shipping promotion offers.
  • If the products are returned to us due to conflict between the delivery address and the address you filled in, no delivery charge can be refunded, but you will still be issued a full refund for the non-receiving orders.


Delivery Status Tracking

Home Delivery and S.F. Pickup Points:

  • You can track the delivery status of your orders via the below links together with your shipping reference. If you need to rearrange the delivery time, please contact S.F. Express directly. 
  • S.F. Express Order Tracking

 S.F. Express Service Hotline: +852 2730 0273 / +853 2873 7373

In-store Pickup:

  • Please login to your CATALOG online store account to track order status. 
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